Terms And Conditions

Gardeners Arkley Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Arkley provides gardening and related services to residential and commercial customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation that requests and accepts services from Gardeners Arkley.

Company means Gardeners Arkley, the gardening service provider.

Services means gardening and related services supplied by the Company, including but not limited to lawn care, hedge trimming, planting, clearance, maintenance, and garden waste handling.

Site means the garden or property where the Services are to be carried out.

Contract means the agreement between the Client and the Company comprising these Terms and Conditions and any written or verbal confirmation of booking or quotation.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services. The precise scope of Services for each booking will be agreed with the Client in advance, either verbally or in writing, including any specific tasks, estimated duration, and any materials to be supplied.

The Company reserves the right to refuse or withdraw Services where it considers the work requested to be unsafe, unlawful, impracticable, or beyond the expertise or reasonable capacity of the Company and its operatives.

3. Booking Process

3.1 Initial enquiry

Clients may request Services by contacting the Company and providing details of the required work, the Site address, access arrangements, and any relevant information about the garden and property. The Company may request photographs or arrange a site visit to assess the work required and provide guidance on the most suitable service.

3.2 Quotations and estimates

Where appropriate, the Company will provide a quotation or estimate for the Services. Quotations are usually based on the information provided by the Client and any site visit carried out. Unless expressly stated otherwise, quotations are not fixed price guarantees and may be adjusted if the conditions on Site differ significantly from those described, or if the scope of work changes by agreement.

3.3 Acceptance of booking

A booking is confirmed when the Client accepts the quotation or estimate and the Company acknowledges the booking, either verbally or in writing, and provides a date or time window for attendance. The Contract between the Client and the Company is formed at this point, and these Terms and Conditions apply.

3.4 Regular maintenance visits

Where the Client and Company agree to ongoing or regular maintenance visits, the frequency and general scope of the Services will be outlined at the outset. Future visits may be scheduled on a rolling basis, subject to availability and any adjustments to scope or pricing notified in advance.

4. Client Obligations

The Client agrees to provide accurate information about the Site and the work required, and to notify the Company of any specific hazards, access restrictions, or issues that may affect the Services.

The Client must ensure suitable access to the Site at the agreed times, including gates, entrances, and any necessary parking arrangements. If access is not available or is significantly restricted, the Company may charge a call out or cancellation fee as set out in the cancellation section.

The Client is responsible for keeping pets, children, and other persons away from working areas for the duration of the visit, and for ensuring that any alarms or security systems are managed so that the Company can attend as agreed.

The Client must inform the Company in advance of any underground services or features such as cables, pipes, irrigation, or septic systems that may be affected by gardening work. The Company cannot be held liable for damage to concealed or unknown services not properly disclosed.

5. Pricing and Payment Terms

5.1 Service charges

Service charges may be based on an hourly rate, a fixed price for an agreed scope of work, or a scheduled maintenance fee. Any pricing basis will be communicated to the Client prior to booking confirmation.

5.2 Materials and additional costs

Where materials such as plants, turf, compost, or fixtures are required, the Company may either supply these directly or advise the Client on purchase. Any costs for materials, delivery, specialist equipment hire, or disposal fees will be specified as far as reasonably possible before the work is carried out.

5.3 Payment methods

Payment terms will be communicated to the Client at or before the time of booking. Unless otherwise agreed, payment is due upon completion of the Services or, for larger or ongoing projects, in staged payments as set out in the quotation or invoice. The Company reserves the right to require a deposit or prepayment for certain services or materials.

5.4 Late payment

If payment is not received by the due date indicated on the invoice, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, as well as reasonable administrative costs associated with recovering the debt. The Company may suspend further Services to the Client until outstanding sums are paid in full.

6. Cancellations, Rescheduling and Access

6.1 Client cancellations

The Client may cancel or reschedule a booking by providing the Company with as much notice as reasonably possible. Where the Client cancels with less than 24 hours notice, the Company reserves the right to charge a reasonable cancellation fee to cover lost time and any costs already incurred.

For larger projects, landscaping works, or orders involving special materials, the Company may apply a longer notice period for cancellation and may retain all or part of any deposit paid to cover materials and reasonable costs already committed.

6.2 Company cancellations

The Company reserves the right to cancel or postpone a booking due to adverse weather, staff illness, unsafe conditions, or other circumstances beyond its reasonable control. In such cases, the Company will aim to notify the Client as soon as practicable and will offer an alternative date or time. The Company does not accept liability for any loss resulting from such cancellations, beyond refunding any prepayments for services not carried out.

6.3 Access issues

If the Company attends the Site at the agreed time and is unable to gain access or commence work due to reasons within the Client s control, the Company may at its discretion charge a call out fee or the full estimated cost for the planned visit.

7. Health and Safety

The Company is committed to carrying out work in a safe and responsible manner. All reasonable steps will be taken to protect the safety of operatives, Clients, and third parties, including the use of suitable tools, machinery, and personal protective equipment.

The Client agrees not to request the Company to undertake any work that would breach health and safety regulations, involve working at unsafe heights, or require specialist equipment or qualifications that the Company does not possess.

8. Garden Waste and Environmental Regulations

8.1 Handling and removal of waste

The handling and removal of green waste, soil, and other materials will be agreed in advance. In some cases, the Company may remove garden waste for disposal; in others, waste may be bagged and left on Site for the Client to dispose of through local collection or recycling schemes.

Where the Company removes waste, charges for disposal or transport may apply and will be specified where possible prior to the visit. The Client shall not place non garden waste or prohibited items into any waste designated for removal by the Company.

8.2 Compliance with regulations

The Company will comply with applicable UK legislation and local authority regulations concerning the transport and disposal of garden waste and other materials. The Client agrees not to instruct or request the Company to dispose of waste in any way that would be unlawful or contrary to such regulations.

9. Property Care and Damage

The Company will exercise reasonable care and skill when working on the Site and handling any property belonging to the Client. The Client is responsible for securing or removing any fragile, valuable, or easily damaged items from areas where work will be carried out.

If accidental damage occurs as a direct result of the Company s negligence, the Client must notify the Company as soon as reasonably possible, and in any event within 7 days of becoming aware of the issue, to allow the Company to assess and, where appropriate, repair or compensate for the damage.

The Company will not be liable for damage caused by pre existing defects, structural weakness, pests, disease, severe weather, or other factors beyond its control.

10. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes the Company s liability for death or personal injury caused by its negligence, or for any other liability which cannot be limited or excluded under UK law.

Subject to the above, the Company shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of profit, loss of enjoyment, or loss of opportunity, arising out of or in connection with the provision of the Services.

The Company s total aggregate liability in respect of any claim or series of connected claims arising out of a Contract shall not exceed the total amount paid by the Client for the Services giving rise to the claim, except where otherwise required by law.

Plants, lawns, and living materials are subject to environmental conditions beyond the control of the Company. While reasonable care will be taken in planting and maintenance, the Company does not guarantee the long term survival, growth, or condition of plants or lawns unless expressly agreed in writing as part of a specific warranty.

11. Insurance

The Company aims to maintain appropriate insurance cover for public liability and, where applicable, employer s liability in respect of its operations. Details of current insurance can be made available to Clients upon reasonable request.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, remedied. The Client is encouraged to do so within 7 days of the visit or completion of the particular work in question.

The Company will seek to resolve complaints amicably and promptly. If a dispute cannot be resolved directly, the parties may consider mediation or another form of alternative dispute resolution before commencing court proceedings.

13. Variations to Services and Terms

The Client may request changes to the scope of Services at any time. The Company will advise on any impact on price, timing, or feasibility, and no variation shall be binding unless agreed by both parties.

The Company may amend these Terms and Conditions from time to time. The version of the Terms and Conditions in force at the time of booking will apply to that Contract, unless a change has been agreed in writing by both parties.

14. Data Protection and Privacy

The Company will collect and use personal data provided by the Client, such as name, address, and contact details, for the purposes of administering bookings, delivering Services, and managing accounts. The Company will take reasonable steps to keep such data secure and will not sell personal data to third parties.

Personal data may be shared with trusted third party providers only where necessary for the performance of the Services, compliance with legal obligations, or the protection of the Company s legitimate interests, such as debt recovery or insurance.

15. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under a Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, utility failures, or government restrictions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between the Client and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By booking Services with Gardeners Arkley, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.