Accessibility Statement

Accessibility Statement for Gardeners Arkley

Gardeners Arkley is committed to providing an accessible and inclusive experience for every customer in the Arkley area, both online and when using our gardening services. Our goal is to make it easy for all visitors, including disabled users, to find information, request services, and communicate with us in a way that suits their needs.

Our Accessibility Commitment

We aim to conform to the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These guidelines explain how to make digital content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments. By working towards WCAG 2.1 AA standards, we want our Gardeners Arkley website to be more usable for everyone in the local community.

Accessibility is an ongoing process. We regularly review our content, design, and features to identify areas where we can improve. When we add new pages or update the site, accessibility is considered from the earliest planning stages.

Screen Reader Support

The Gardeners Arkley website is designed to work with modern screen readers and assistive technologies. We use clear headings, descriptive text, and consistent layouts to help users understand the structure of each page. Images and icons that convey information are given meaningful alternative text so that screen reader users can understand their purpose.

We aim to ensure that important information about our gardening services in Arkley, such as service descriptions, opening times, and accessibility options, is accessible through text rather than relying only on images or visual effects.

Keyboard Navigation

Our website is designed to be navigable using a keyboard alone, without the need for a mouse or touch input. Visitors should be able to move through menus, links, and form fields using common keyboard commands such as the Tab, Shift plus Tab, Enter, and Space keys.

We aim to maintain a clear visual focus indicator so that keyboard users can identify where they are on the page at all times. This supports users who rely on keyboard navigation due to mobility impairments or personal preference.

Colour, Text, and Layout

To support accessible gardening information for Arkley residents and visitors, we use colour contrasts that meet or exceed WCAG 2.1 AA guidelines wherever possible. Text is presented in legible fonts and sizes, with sufficient spacing to improve readability.

We avoid using colour as the only way of conveying information and instead pair colour with text labels or icons. Content is written in clear language, and we try to reduce jargon so that it is easier to understand for a wide range of users.

Ongoing Improvements

We recognise that technology and accessibility standards evolve over time. Gardeners Arkley continues to review the site and our digital tools, addressing issues as they arise and looking for ways to make the experience more accessible for everyone in the Arkley area.

If we become aware of particular barriers that prevent people from accessing information about our services, we will prioritise fixing these issues wherever reasonably possible.

Contact for Accessibility Requests

Your feedback is important in helping us improve the accessibility of Gardeners Arkley. If you experience any difficulty using our website, encounter content that is hard to access, or need information about our gardening services in an alternative format, you can contact us to request support.

When you contact us with an accessibility request, please describe the problem you have experienced, the page or service you were trying to access, and the type of device or assistive technology you were using. This information helps us investigate the issue and work towards a suitable solution.

We aim to respond to accessibility enquiries in a timely and considerate manner and will do our best to offer an accessible alternative or a reasonable adjustment where we are able to do so.